AML KYC Policy

For Cash Deposits and Cash Withdrawals.

Anti-Money Laundering (AML) Policy of is operated and licensed by Realwin B.V., Reg. Nr. 151307.

Address: Abraham de Veerstraat 9, Willemstad, Curacao, License #365/JAZ.

We seek to offer the highest security to all of our users and customers on for that a three-step account verification is done in order to insure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into account that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken. also puts reasonable measures in place to control and limit Money-Laundering (ML) risk, including dedicating the appropriate means. is committed to high standards of anti-money laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

The AML program of is designed to be compliant with: 

· EU: “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering”

· EU: “Regulation 2015/847 on information accompanying transfers of funds”

· EU: Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods

· BE: “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash”

· EU “Act of 28 April 2020 on preventing and combating the legalization (laundering) of proceeds of crime, the financing of terrorism and the financing of the proliferation of weapons of mass destruction (Act 361-IX)”

ML is understood as:

The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or companies’ action;

The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;

The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;

Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counseling the commission of any of the actions referred to in points before.

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

In accordance with the AML legislation, has appointed the “highest level” for the prevention of ML: The full management of Realwin B.V. are in charge.

Furthermore, an AMLCO (Anti Money Laundering Compliance Officer) is in charge of the enforcement of the AML Policy and procedures within the System.

The AMLCO is placed under the direct responsibility of the general Management.

Each major change of AML policy is subject to approval by the general management of Realwin B.V. and the AML compliance officer.

Verification Process

Verification process is mandatory for every user and customer on the website.

Preliminary data, such as: Name, Surname, Date of Birth, jurisdiction, e-mail and cellphone number will be collected during the registration process.

When the user profile is verified (through the e-mail) link, personal Identification Document (ID) should be uploaded – scan of the valid ID or passport, as also selfie with opened ID or passport.

Selfies should be with a clear picture of passport or ID and smooth image of the user's face. It gives the opportunity to verify, that such a user exists and his ID/passport or not stolen.

In addition to all mentioned before procedures, we will check the user on PEP’s status and on sanction list, through the available resources (e.g. etc.)

In case monthly amount of deposits or withdrawals is in the range 2’000 – 5’000 EUR, we have to ask for the proof of address. It could be a utility bill or similar document. The user’s account will be suspended until proof of address is confirmed.

In case the monthly amount of deposits or withdrawals is over 5’000 EUR, we have to ask for the Source of Funds/Wealth (SoF/SoW). It could be a bank statement or similar document. The user’s account will be suspended until SoF/SoW is confirmed.

In case of withdrawal of any amount (during one calendar month) less then 2’500 EUR, we keep the right to ask for proof of address and/or Source of wealth. Until documents are presented, the user’s account will be suspended.

We are eligible to go through the verification process both manually or through the third-party services.

We do keep the right to collect all user’s data to present it in the case of request from any authority.

Verification steps.

Step one verification:

Step one verification must be done by every user and customer to withdraw. Regarding the choice of payment, the amount of payment, the amount of withdrawal, the choice of withdrawal and nationality of the user/customer step one verification must be done first. Step one verification is a document that must be filled out by the user/customer himself. Following information must be filled in: first name, second name, date of birth, country of usual residence, gender and full address.

Step two verification:

Step two verification must be done by every user whose deposit is over 2000 € (two thousand Euro) or withdraws over 2000 € (two thousand Euro). Until step two verification is done the withdrawal, tip or deposit will be held. Step to verification will lead the user or customer to a subpage where he must send in his ID. The user/customer must make a picture of his ID. Only an official ID may be used for ID verification, depending on the country the variety of accepted IDs may be different. There will also be an electronic check if the filled in Data from the step one verification is correct. The electronic check will check via two different data banks to ensure the given information’s matches with the filled document and the name from the ID: If the electronic test fails or is not possible the user/customer is required to send in a confirmation of his current residence. A certificate of registration by the government or a similar document is required.

Step three verification:

Step three verification must be done by every user whose deposit is over 5000 € (five thousand Euro) or withdrawals over 5000 € (five thousand Euro). Until step three verification is done the withdrawal, tip or deposit will be held. For step 3 a user/customer will be asked for a source of wealth.

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy.

A copy of your passport or ID card, each shown alongside a handwritten note mentioning six random generated numbers. Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture. To secure their privacy.

Please note that all four corners of the ID have to be visible in the same image and all details have to be clearly readable besides mentioned above. We might ask for all details if necessary.

An employee may do additional checks if necessary, based on the situation.

Proof of Address:

Proof of address will be done via different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manual proof.

A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proves your state of residence.

For example: An electricity bill, water bill, bank statement or any governmental post addressed to you.

To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document are visible, and all text is readable.

An employee may do additional checks if necessary, based on the situation.

We can suspend your account while we’re checking. 

Your account may also be suspended if the details you provide are not clear enough or we suspect an attempt to bypass our identity verification system.

PEP (Politically exposed person) check.

PEP is a person entrusted with prominent public functions, other than middle-ranking or lower-ranking officials, including the following:

· Heads of State, heads of Government, ministers and deputy ministers or assistant ministers

· Members of Parliament or similar legislative bodies

· Members of the governing bodies of political parties

· Members of supreme courts, constitutional courts or other high-level judicial bodies whose decisions are not subject to further appeal, except in exceptional circumstances

· Members of audit courts or boards of central banks

· Ambassadors, attorneys and high-ranking officers in the armed forces

· Members of administrative, managerial or supervisory bodies of public enterprises

· Directors, deputy directors and board members or similar functions of an international organization.

· The following persons are also consider politically significant by virtue of their relationship or association with the persons listed above:

Members of the family of the persons listed above, including the spouse, partner, children and their spouses or partners, as well as parents

· Known close associates of natural persons listed above, including persons with whom joint beneficial ownership of a legal person or legal entity is exercised, with which there is a close business relationship or which is the sole beneficial owner of a legal person or agreement created for the benefit of PEP.

PEP screening is conducted to identify potential fraudsters as part of the due diligence policy for prominent politicians or other high-risk clients.

Such checklists are constantly updated with new names. Sanctions monitoring and PEP screening should therefore be conducted in real time to meet KYC requirements and create a single customer registration process. verifies and monitors whether the PEP client (Politically Exposed Person) is a politically exposed person.

If a client is considered to be politically significant or closely related, in addition to basic customer knowledge requirements, more stringent measures are considered, including to prevent corruption.

Verification and identification shall include:

· Collection and analysis of basic identification information;

· Verification of the name of a natural person or beneficiaries of a legal entity in the public databases «Politically exposed persons» (PEP);

· Risk definition in the context of a client’s propensity to launder money, finance terrorism or steal identity;

· Formation of the concept of transactional behavior of the client;

· Monitoring of customer transactions against customer identification data;

· Implementation of sanctions verification and PEP screening on relevant sources and specialized databases.

Depending on the risk level

· Inspects relevant risk management systems and procedures to determine whether the client (or the beneficial owner of the client) is a politically significant person, a family member or a known close partner of a politically significant person;

· Take adequate measures to establish the source of wealth and the source of funds involved in the alleged business relationship or transaction with such persons;

· In the event of a business relationship being established, it carries out enhanced continuous monitoring of the business relationship with such persons.

· If an individual who was a politically exposed person is no longer assigned a significant public function, will continue to apply the requirements for politically exposed persons:

· For a minimum of 12 months after the date on which an individual has ceased to perform public functions

· Or for a longer period, which the Casino Administration considers appropriate to eliminate the risks of money laundering or financing of terrorism against that person.

· When an individual who is a politically exposed person is no longer trusted with a prominent public function, casino operators are no longer required to apply enhanced due diligence to family members or close associates of a politically exposed person. The 12-month period referred to above does not apply.

If a player deposits over a five thousand euro there is a process of understandings the source of wealth (SOW)

Examples of SOW are:

· Ownership of business

· Employment

· Inheritance

· Investment

· Family

· Another relevant document

It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or prove.

The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and information on the website itself. also asks for a bank wire/credit card to further insure the Identity of the user. It also gives additional information about the financial situation of the user.

The basic document will be accessible via the setting page on Every user has to fill out the following information:

· First name

· Second name

· Document type (passport or ID card) and document number

· Gender

· Date of Birth

The document will be saved and created, an employee may do additional checks if necessary based on the situation.

In order to deal with the different risks and different states of wealth in different regions on the earth will categorize every nation in three different regions of risk:

Region one: Low risk:

For every nation from region one the three-step verification is done as described earlier.

Region two: Medium risk:

For every nation from region two the three-step verification will be done at lower deposit, withdrawal and tip amounts. Step one will be done as usual. Step two will be done after depositing 1000 € (one thousand Euro) or withdrawing 1000 € (one thousand Euro). Step three will be done after depositing 2500€ (two thousand five hundred Euro) or withdrawing 2500 € (two thousand five hundred Euro). Also, users from a low risk region that change crypto currency to any other currency will be treated like users from a medium risk region.

Region three: High risk:

Regions of high risks will be banned. High risk regions will be regularly updated to keep up with the changing environment of a fast-changing world.

In addition, an AI which is overseen by the AML compliance officer will look for any unusual behavior and report it right away to an employee of www.

According to a risk based few and general experience the human employees will recheck all checks which are done before by the AI or other employees and may redo or do additional checks according to the situation.

In addition, a data Scientist supported by modern, electronic, analytic systems will look for unusual behavior like: 

Depositing and withdrawing without longer Betting sessions. Attempts to use a different Bank account for Deposit and Withdraw, nationality changes, currency changes, behavior and activity changes as well as checks, if its original owner uses an account.

In addition, User has to use the same method for Withdraw as he used for the Deposit, for the amount of the initial Deposit to prevent any ML.

As part of its risk-based approach, has conducted an AML “Enterprise-wide risk assessment” (EWRA) to identify and understand risks specific to and its business lines. The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks.

The identification of AML risk categories is based on understanding of regulatory requirements, regulatory expectations and industry guidance. Additional safety measures are taken to take care of the additional risks the World Wide Web brings with it.

The EWRA is yearly reassessed.

AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions, which are unusual or suspicious compared to the customer profile.

1) The first Line of Control: works solely with trusted Payment Service Providers who all have effective AML policies in place to prevent the large majority of suspicious deposits onto from taking place without proper execution of KYC procedures onto the potential customer.

2) The second Line of Control: makes its network aware so that any contact with the customer or player or authorized representative must give rise to the exercise of due diligence on transactions on the account concerned. In particular, these include:

Requests for the execution of financial transactions on the account;

Requests in relation to means of payment or services on the account;

Also, the three-step verification with adjusted risk management should provide all necessary information about all customers of at all times.

In addition, employees over-watched by the AML compliance officer who is over-watched by the general management must oversee all transactions.

The specific transactions submitted to the customer support manager, possibly through their Compliance Manager must also be subject to due diligence.

Determination of the unusual nature of one or more transactions essentially depends on a subjective assessment, in relation to the knowledge of the customer (KYC), their financial behavior and the transaction counterparty.

These checks will be done by an automated System, while an Employee cross checks them for additional security.

The transactions observed on customer accounts for which it is difficult to gain a proper understanding of the lawful activities and origin of funds must therefore rapidly be considered atypical (as they are not directly justifiable).

Any staff member must inform the AML division of any atypical transactions which they observe and cannot attribute to a lawful activity or source of income known to the customer.

3) The third Line of Control:

As a last line of defense against AML, will do manual checks on all suspicious and higher risk users in order to fully prevent money laundering.

If fraud or Money Laundering is found the authorities will be informed.

In its internal procedures, describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

Reports of atypical transactions are analyzed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and on the basis of the information gathered, the AML team:

· will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

· will decide whether it is necessary to terminate the business relations with the customer.


The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Internet site of

Record keeping:

· Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.

· Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship.

· This data will be safely encrypted stored offline and online.

Training: human employees will make manual controls on a risk based approval for which they get special training.

The training and awareness program is reflected by its usage:

· A mandatory AML training program in accordance with the latest regulatory evolutions, for all in touch with finances


Internal audit regularly establishes missions and reports about AML activities.

Data Security:

All data given by any user/customer will be kept secure, and will not be sold or given to anyone else. Only if forced by law, or to prevent money-laundering data may be shared with the AML-authority of the affected state. will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)

If you have any questions about our AML and KYC Policy, please contact us by email:

[email protected]

If you have any complains about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us by email:

[email protected]

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